Privacy Policy
Effective Date: April 24, 2026
Yourculturalguide LLC (“Your Cultural Guide”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, enroll in our programs, participate in our communities, or interact with our services.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Billing information
- Account information
- Membership information
- Program enrollments and purchases
- Coaching call registrations
- Community participation and comments
- Customer support communications
Payment information is securely processed through third-party payment processors and is not stored directly by Yourculturalguide LLC.
2. How We Use Your Information
We use your information to:
- Provide access to programs and memberships
- Process purchases and payments
- Deliver educational resources and updates
- Respond to questions and support requests
- Improve our programs and services
- Provide coaching call scheduling and communication
- Send announcements and educational emails
- Maintain community safety and functionality
- Meet legal and operational requirements
3. Educational Information Disclaimer
Your Cultural Guide provides educational resources only.
Information shared through our programs, communities, coaching calls, support requests, or surveys is not considered protected health information (PHI) and is not intended to create a medical, therapeutic, or healthcare provider relationship.
Please avoid sharing sensitive medical information publicly within community spaces.
4. Email Communications
When you register for our programs or download resources, you may receive:
- Program updates
- Educational emails
- Announcements
- New release notifications
- Membership information
- Customer support communications
You may unsubscribe from promotional emails at any time. However, transactional and account-related communications may still be sent when necessary.
5. Community Participation
If you participate in community discussions, comments, or group activities, information you voluntarily share may be visible to other members.
Please exercise discretion when sharing personal or family information.
We encourage respectful participation and reserve the right to remove content or revoke access that violates community guidelines.
6. Coaching Calls
Participation in coaching calls is voluntary.
Coaching sessions are educational in nature and are not intended to provide therapy, medical treatment, diagnosis, or crisis intervention.
Before scheduling coaching sessions, participants may be required to complete additional consent or waiver forms.
7. Cookies and Analytics
Our website and platform may use cookies, analytics tools, and similar technologies to:
- Improve user experience
- Understand website performance
- Analyze traffic and engagement
- Personalize content and communications
These technologies may collect anonymous usage information.
8. Third-Party Services
We may use trusted third-party service providers including, but not limited to:
- Kajabi
- Stripe
- PayPal
- Google Analytics
- Email marketing providers
- Video hosting services
- Community platforms
These providers maintain their own privacy policies and security practices.
Yourculturalguide LLC is not responsible for the privacy practices of third-party services.
9. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, disclosure, or loss.
However, no method of electronic transmission or storage can guarantee absolute security.
10. Children’s Privacy
Our services are intended for parents, caregivers, educators, and adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain records
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
Information may be deleted when it is no longer required for these purposes.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes become effective upon posting the updated version on our website.
Continued use of our services after changes are posted constitutes acceptance of those changes.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Website: yourculturalguide.com
Phone: +1 571-200-4481
Mailing Address:
800 N King Street, Suite 304 PMB #3717
Wilmington, DE 19801
United States
